What does the WTOL morning clip say about the industry?

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Apr 032019


It’s no secret TV news is “finding itself” right now. There’s a lot of experimentation. A lot of questioning and a lot of talk of “speaking at the key demo’s level.” We see this play out in the clip that’s gone viral from WTOL, that was meant for school kids only. 

Outlets across the nation, initially took this as either a real newscast clip hor a web piece for a general audience. Then they started backtracking and letting people know it was not for a general audience in any way. Just check out the updated mentions at the end of most articles. You can see where they changed their copy to say it was not actually broadcast for news viewers. Heck, I even shook my head and wondered for a minute. Why did any of the journalists that reported on this actually believe it could have aired in a regular morning time slot at all? 

Well, there is a news set. There are also news anchors and news graphics. All of that is evidence of TV news production. But a great many of the journalists who initially covered it did not stop and think of context. They did not, I believe, because TV news has lost context for the majority of people, especially fellow journalists. It just seemed like the latest wacky attempt to try and get younger viewers to watch.

In actuality, it was a video WTOL’s morning team produced to give kids a boost during standardized testing. That was the intended audience. Kids. Not a general TV news audience. Kids who needed a pep talk. It was never meant to be widely viewed outside of that one, small, specific group.

There is another reason this was widely considered to be an actual news clip: You could click and watch the video and it was published on Facebook Live like a lot of actual “news content.” Yes, the station put this up on it’s Facebook page. A place where you can get news for the general public. This gets into some very deep questions for journalists today. What does it take for a clip to be “real news.” Some critics are standing behind their stance that this really was a ridiculous stunt which will impact the anchors credibility long term. That’s because you can easily watch it any time. It was published in a place where actual content meant to be considered news coverage is placed as well. Once something can be easily accessed, the insinuation these days is that this is “real journalism.” To the masses this became an actual news clip, even though it never was on the air. For many a digital element, combined with video, equates to truth. And watching is the only context they need. Intention apparently means nothing.

Intention means understanding the point. It means understanding facts revealed in the clip. It means understanding why certain words were used, why this was put together in the first place. Understanding intention and context means stopping, considering facts and if anything seems off, asking why? And, at that point, it also means getting clarification and doing some fact checking.

WTOL had to publish its own explanation of why in defense of critical articles. hA lot of journalists rushed to judgement and worked to get an article up on how ridiculous this was as fast as they could do it. Consider that for a moment. This was a story about fellow journalists and journalism. That is the very thing the writers of many of the articles do every day. Journalists should truly understand techniques well enough to quickly determine this had to be for something other than general news, even if it was on Facebook. If they do not, how can we expect the audience to understand it? And the station should have sent the clip to the district in a way that ensured only the schools would have access. This incident further shows that stations are unclear what the purpose of their digital imprint can be to credibility. Frankly it impacts more than your daily on air product. The simple reason why? We can keep watching this clip a week/month/year later.

Too harsh you say? How is audience retention going at your station? 

The fact this clip went viral and the reasons why must be addressed in the TV news industry. This must be addressed in journalism programs. And these harsh realities must be realized and fixed now.
h

  1. Showcasing that gets so out of hand, it alienates and frankly insults viewers
  2. Stations talk at the viewer instead of with the viewer
  3. Facts which appear as afterthoughts to many viewers

I have a front row view of how broadcasting groups nationwide are attempting to retain audience and get those highly desired digital customers. I hear all about it, constantly.  Media groups’ plans all have one thing in common: Emphasizing the packaging more than the substance. Hey, I love showcasing. I love the bells and whistles. But showcasing needs to have a point. If you wrap a day old, smelly, sandwich in pretty paper and tie a bow on it, it still is a day old, smelly, sandwich! And viewers have a much keener sense of smell than you think. They do not appreciate you thinking they are dumb enough to fall for your packaging alone. They want you to actually do the hard work. They want you to dig up the information. They want you to check the truth in those statements, list the facts and keep it fresh with legitimately new information.

Speaking with viewers means showing the respect to provide substance and not parroting back catch phrases or lingo you think makes you seem cool. Appearances are not enough. You have to actually be in the know. And viewers, even middle schoolers who love the word “yeet”, are smart enough to understand if you are talking at them and not with them. Getting “real” means being vulnerable. And in news that means knowing enough about the story you are presenting, that you can truly boil it down then be brave enough to take questions and provide answers. In real time.

The dream audience that seems so unattainable to so many has an easy request for you: Give me real facts. Give me real substance. Trust me enough to show you believe I can understand your stories without dumbing it down and putting pretty banners and animations all over it. Have cool vids to share? By all means, put it up on the B.A.M. and talk about it. Viewers appreciate that. But follow up with the harder information. Why did this happen? How did this happen? What’s next? Those answers usually involve understanding the community, having sources and being able to look for patterns and clues.

Enough focusing almost solely on the cute clothes and pretty new sets, B.A.M.’s and new text lingo graphics. Show off your brains more than your braun. Get real. Really real! Ask the tough questions. List facts. Talk about how they are verified. And speaking of verifying: Fact check more than the latest cheesy trending topic. If you want to really be groundbreaking in the industry then hire researchers to help your MMJ’s look up information, fill out FOI requests and dig up real ground breaking stories.

And next time you want to talk with kids who are burned out on testing, to help a district get real with the students, speak with the kids. Not at them. Do something like this: “Another big test day coming up. You might be getting nervous. But you have a right to prove what you know and show what you still need to learn. This is a way your teachers and the community can see how to best support you. So be brave and go for it. We believe in you and want you to have everything you need.”

Sure beats showing you can use the word “yeet!” Maybe then fellow journalists can more easily discern the intention of the piece. Because it will make sense. It has clear context. And it shows respect to the viewers. This is something a lot of seasoned journalists seem convinced just doesn’t happen much anymore.

Expect more than gimmicks. Expect old school fact checking. Believe in Journalism instead of lingo and flashy graphics. Then clips like the WTOL school test will clearly be for something other than “real news.” 

Can We Rethink Live Shots?

Know Your Newsroom, Reporting, The Latest Comments Off on Can We Rethink Live Shots?
Oct 142018

It is time to talk about live shots: Why do them and how do they benefit the viewer? This is not the first time Survive has talked about live shots, (You know our logo shot!) including how to make a boring location more compelling, especially at night. But this issue keeps cropping up, so let’s focus on it again. Live shots are such a tremendous part of the day-to-day news cycle. Yet they are misused much of the time. They really are.

Here’s why I say that. Live shots which are just “live for the sake of being live” used to be a common marketing gimmick in the 90’s and had a real, beneficial purpose. First, it’s hard to believe now but, back then not everyone could go live everywhere. Also, if people could drive by the truck with your station logo on it, they would know you are live, in their neighborhood (or hot zip). See the station cares! But let’s think about how most live shots are now being done. Many are using backpack live units. Some newsrooms use cell phones or tablets to go live. The marketing/PR benefit of the big live truck with its mast up is really not as relevant.  

So let’s talk about why so many managers still push live for the sake of being live. (In case that term is confusing, that’s when there is no active scene or anything else to show viewers. You are standing in front of an empty building, or at the location of a scene that has been cleared.) These managers think that putting up a live chyron makes it seem like the story is immediate, relevant and therefore worth putting down your phone or tablet to only watch the television for a moment. That is wrong. Period. It also is lazy.

Live shots are effective in this digital age when you can actively show something happening. Viewers are used to seeing people live in front of action. A live chyron is simply not good enough to make something seem important or relevant, when it is not. It looks stale, feels like a trick or has no impact at all depending on how observant a particular viewer may be. Most don’t even notice the live chyron unless there is action in the shot. Go through viewer diaries and focus groups and you quickly learn this. The live chyron is just not that impressive. The action is the attention grabber.

Now, managers, I know what you are thinking: “But we have to have our crews spread across the DMA in case of breaking news. So why not also get a live shot out of the deal?” I am going to argue that it would be more effective to have those crews stationed around the market, turning in packages with interesting stand-ups which showcase and interacting with viewers on social media. Now that doesn’t mean making them do a Facebook live hit at the empty building. I mean actually interact. Look at posts from viewers and like ones that are appropriate. Look for something that might be a story for tomorrow. Try and get some facts. Be ready to take off on that breaker. Bottom line: Instead of standing in front of an empty building or a dead, boring scene, waiting on time cues, it would be far better to focus on providing extra information on digital platforms and/or find the next good stories to cover. Staffing is not getting any larger, and reporters could use extra time to search for stories, talk with sources and showcase more information online. How often do you lament the fact that reporters do not have good pitches in editorial meetings? This is an opportunity to give them some time to find the good stories. Yes, this is a big change in thinking for some of you. But it could revolutionize how you gather information and make your news gathering better and more efficient. 

If there is an active scene, of course, show it off. Do multiple hits if there is new information. To be clear, if a court hearing is about to wrap up, that’s an active scene. If people were just taken to the hospital and you are at the hospital waiting on condition reports, yes, that is an active scene. Sometimes you cannot get around being live in front of a building. But far too often there is no point for a reporter to stand somewhere live, other than the EP said the reporter “has to be live.”

To wrap up,  live shots are a great part of television news when done correctly and in a way that has impact. That means showcasing an active scene, being at a scene because new information is imminent or being able to walk through the remnants of a scene and visually showcase what happened. All of these examples help the viewer gain greater understanding of the story. If there is nothing to show, and no new information about to come from the scene, skip the insistence on the live bug. Instead allow the crew to focus more on digital coverage, source building or story gathering for the next day. That’s how the TV industry should rethink live shots. Viewers will reward you for it.

How to break down a lot of information.

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Mar 302016

Lately this question has come up a lot in my coaching role. The journalist has complicated stories that seem like they should make air. But it is so hard to boil the stories down, they try to avoid the content. This is a natural phase in learning to be a journalist. Let’s talk about some basic guidelines to help you put that story in the newscast, without lunch bagging it with too much information to understand the point. First let’s talk package techniques.

Simplifying Package Information
Think Set Up
Package focuses on impact and video support
Substantive tag of key facts you need to report, but that don’t work well in package

Unfortunately, many news managers need to read this section as well. They often insist on lunch bagging all the information into the reporter package. Then, they get ticked when the package is long, repeats video and seems hard to understand once it airs. So let’s really walk through these steps and the key reasons each step exists so all can see the benefits.

First, you have to start at the beginning. (I know that sounds ridiculous, but if I had a dollar for all the times this hasn’t happened, I would be rich.) The beginning means two things, today peg, and key background as to why this today peg matters. For example, state lawmakers decide to allow guns on college campuses. The house voted yes, now the senate has too. So you start the coverage of this story with a historic vote today in the state senate. Lawmakers voted to allow guns on college campuses. The senate just passed the measure by a vote of… and last week the house voted in a similar plan. If the governor signs it… this would mean people on college campuses could carry a gun with a permit. This sets up the story, it may or may not have video that usually is boring, and it gets the viewer thinking of questions about impact. You can use video as a set up, or graphics or a combo of both. The point is to lay out why the viewer should watch the upcoming package.

You will then pick one or two key elements describing impact for the package focus. The reporter does not need to tell the viewer that the house voted and the senate voted now because the set up took care of that. The package needs to center on what will this mean when it goes into effect. Is law enforcement ready for this change? Will campuses put in metal detectors? Are professors signing up for classes to learn how to use a gun and get a permit? Pick one of these ideas and package it.

The tag then needs to have key facts to sum it all up or move it forward. When will this go into effect? How long does it take to get a permit? Think really useful information you can quickly summarize.

Now let’s look at how to breakdown a very complicated story as a producer. Sometimes you have to update a complicated court case for example, and it needs to be short and sweet. Many producers just write a 50 second vo and hope that’s ok. This is a key area where you can segment a story out, so it has nice flow and you keep things simple. Think 1 main point per vo. Today Joe Smith will be sentenced for the murder of Sue Smith. Smith was murdered by her husband three years ago. WIPE VO You might remember this case because the kids spoke out that Joe Smith abused their mom for years. (kids crying) Their testimony set off discussions nationwide about domestic abuse. WIPE VO The murder happened as the couple’s oldest child called 911. The 911 operator could hear the shooting.
ON CAM TAG Now the kids are being cared for by relatives. The Smith children will not be in court today, relatives fear seeing their dad again will cause too much pain. This kind of story can really bog down a producer. You don’t want to leave out the emotional pull of the story with the kids and the 911 operator. But you are told to keep stories short and sweet. By sectioning each part out, it feels like several stories in terms of pacing, increases the writer’s chances of keeping each part short and sweet and gets all the information in the newscast in a more compelling way.

You can apply this principle to all kinds of complicated stories like tax reforms, school testing results, updates on cold cases and economic stories. Think 1 idea per element you are using. You do not always have to wipe among vo’s. With on-set video monitors so prevalent now, sometimes the first element references a wall image or vo, then you take the next element full etc. The bottom line is think visual pacing, it will help you really boil down the elements and get to what matters.

The other big takeaway to remember when boiling down a complicated story, is no matter what format avoid lunch bagging all the facts. You have to give some sort of visual cue, for each main point you make. Complicated stories have multiple main points you feel you must cover. So think of the story as several mini stories in one, so you can make sense of the most important information and clearly present the facts to the viewer.

TV Survival Skills. The 10 Things You Need To Do To Be Successful In The Modern Newsroom

Anchoring, Reporting, The Latest Comments Off on TV Survival Skills. The 10 Things You Need To Do To Be Successful In The Modern Newsroom
Feb 252016

1.  CAN YOU FIND EXCLUSIVE STORIES? No really…can you find the story that makes politicians and PIO’s lose sleep?? Better yet, can you do this even with news of the day? Do you have fast attack investigative skills? You better! Everyone can get PIO info and sound. You have to be able to separate from your competition to get paid. How do you do that?? Know the process and procedures of paperwork- school districts, police and sheriff- what documents exist and when do they become available? Time is quickly wasted, opportunity and credibility forever lost by not knowing procedures. Can you get a great tip confirmed? Most reporters cannot. You are only as valuable as the contact list in your phone.

2.  WORK SMARTER, NOT HARDER-Do your research, demand from management a specific beat- geographic or content based. GA stands for going anywhere-owning nothing! Develop sources that work for you. Build relationships before asking for stories. Go left when other go right. Stand out by standing apart. If someone pitches you a story- make them do the document digging, and initial research- then they can come back and pitch you a partially vetted legitimate story. You just have to confirm documents and details- not spend hours chasing empty leads.

3.  Shoot in sequences, write in sequences, edit in sequences- this saves hours! The best MMJ’s are the most creative while being the most efficient!

4.  Your professional Facebook likes/Twitter followers/LinkedIn profile will make or break a hiring decision. These are your personal brand. They directly reflect your audience appeal, your marketing savvy, and your ability to tease a story! Do you understand news and how to promote yourself as well as your coverage? Social media answers all these questions.

5.  Have a career plan- It is a simple question with horrific consequences- What is your TV career goal?? Most TV folks stumble on this simple question. Your answer will be used against you in a hiring decision. This is a weeding out technique and is a loyalty test for current employees being considered for promotion.

6.  Out work your teammates- first in, last out, first to call-in to cover breaking news, first to ask to travel, this effort gets you choice assignments, management trust, and promoted to the anchor desk.

7.  Hot mess- if you are one and want to anchor or jump to a big market you will go nowhere. You must apply appearance feedback at every level and every turn. Everyone that looks at your tape or consults you should be heard and further feedback solicited. One consultant or ND could be a bit eccentric, 2-5 people saying you appear less than polished is problematic.

8.  Your cover letter is killing you! It is costing you a look at your tape- which is the whole goal! Don’t try to tell me you know someone I used to work with 3 stations ago or we are from the same town! What are you going to do to make my newsroom better today? Why do I have to hire you versus the 50 people that look and sound like you??? This is the written interview that gets you the tape review and phone interview- Be consistent in your message, your strengths, and what makes you a difference maker. How do you fit in with my news style and newsroom needs?

9.  Never send a glossy 8X10 head shot- instant rejection- are you a model/ actor/ or journalist?? Send me a resume tape with exclusive banners on every story- that’s a beautiful picture!!

10.  Is your cellphone number, Facebook and Twitter handles on your business card? Personal cellphone? You are fully available to your audience and sources or not. No problem, I call your competition with my exclusive story.

There are a hundred things a journalist has to excel at to be successful in the modern newsroom. These are ten of the most critical to master to avoid a career setback. Our next blog will answer” Why your resume tape is killing your job search”.

Now go be memorable!

Greg Turchetta is President, www.Brutallyhonestcritique.com and a former News Director
He’s now a life coach to reporters and anchors nationwide!

How to brand throughout the newscast

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Jan 202016

It’s no secret that writing for TV news nowadays is as much about marketing as writing clearly and concisely. You are expected to sell the news philosophy for your station as much as time out your newscast correctly. In fact many stations require you mention your station brand at least 5 times a newscast. Many producers just write in the pitch line as you introduce live reporters to get it over with. Joe Smith works for you. Joe Smith is on your side live in…. Joe Smith is your eyewitness tonight. There are other ways to brand, that are less throwaway. You can even do it in a way that enhances your coverage and benefit for the viewer.

Branding Throughout Newscast
Story focuses reflect philosophy, even vo’s
Explain how story fulfills philosophy
Use animations for reinforcement
Limit pitch line, use variations instead

The first thing you need to do throughout the newscast is to pick stories that make sense with your brand. If your station is one that works for you (the viewer ) for example, you don’t do a lot of superficial quick vo’s with little to no reference to how this story impacts people. In other words, this is not a station that should implement a 10 second vo, 20 second vosot philosophy. This is a station that will consistently add a line to each story with either why this story is significant to people or how it impacts. When you think news philosophy you must think context. The all you need philosophy means quick headlines. Catch the viewer up. That is a very different context.

So when you consider context, you are going to naturally add lines or phrases that explain how the story fits with your promise to the viewer (i.e. – your news philosophy). The how and/or why lines are one way. You will likely find yourself adding other phrases like, we are doing this story tonight because, or we are continuing to work for you by asking.. we want you to have all you need to know on this bill… somewhere in the story. It is a natural way to tell the viewer why the story is important that can be done very conversationally.

Then you add animations with your brand line to reinforce the philosophy. Remember many people think visually, so these animations are effective. Do not be afraid to use them. They also create movement which improves perception of pacing.

The last thing to remember is if you just use the same catch phrase over and over, it is not effective. The viewer will quickly tune it out. The repetition of your philosophy and branding has to be consistent without being repetitive. So even if you are required to mention the station brand 5 times a newscast, you can do so with out saying works for you every single time. Vary that brand line with phrases like helping you, how this effects you, what this means for you to get the point across without boring the viewer with the same phrase that seems throwaway. Your news philosophy has to benefit the viewer. You need to spell out that benefit or you will not build loyalty. Think empty promises. People are conditioned to suspect that is what they are being handed. Selling your brand means showing clearly that you have the viewer in mind and will consistently provide that they need. Do it, tell them you are doing it, then show them how you are doing it. Thinking this way as you select stories and write will help you naturally brand the news throughout the newscast without it seeming as forced. And you can market without feeling like an ad writer instead of a journalist.

Is That Really Breaking?

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May 182015

With another sweeps period ending, this is a good time to talk about branding coverage with the all too often touted claim of “Breaking News.”

This term is used so loosely industry wide that it is a common brunt of jokes. Even if you think the jokes are funny, there’s a lesson behind the laughs. The phrase “breaking” is losing its meaning. Stations are showcasing with bold graphics, strong phrasing and 16 boxes in which they are happy to manipulate time in order to fit the station brand. Harsh? Not when numbers of viewers continue to decline. Making everything “Breaking News” is one of the reasons viewers are looking away.

Consider this, “Breaking” has a new call to action for viewers now. For arguments’ sake, just think about when you hear there is breaking news. My guess is you the journalist, immediately hop on Twitter to see what people are saying about the story. Then you do a Google search. Guess what? Viewers do the same. And I am going to argue that TV stations using the term “Breaking” now just encourage viewers to check and potentially call your bluff. The natural reaction is to want to know all you can about the story happening right now and hopefully be the first to learn something you can share with others. This is not just a journalist’s desire. Viewers do the same. That is basic human instinct.

So if you want to look slick off the top and throw in the breaking news animation and supers package, but the story really happened an hour or two ago, your viewer will figure it out within the first paragraph of coverage. Busted! Then you potentially look behind the 8 ball. Why is station (call letters here) just now covering this story? Did they miss it when it started? What else did they miss today? Welcome to what viewers say. Or this: Here goes station (call letters here) calling a story “Breaking” when it’s not. What else do they exaggerate about to try and trick me into watching?

Viewers are not as gullible as you might want to think. Especially in this day where everything you want to know is a Siri question or few taps away. Show the respect of calling something breaking only when it truly just started happening. Old timers had an hour or less rule. I think you can get away with that if the standoff is still underway. But if the manhunt is over, the person shot is at the hospital and the scene is being cleared, then no, it’s probably not breaking news.

If you have “breaking developments” they better not be something you saved for the TV part of the three screen equation all day. Again, chances are high you will be outed as fudging the timeline.

For those of you who are shaking your heads saying “We’ve called everything breaking for years, our numbers are solid and we love our slogan” here’s one last thing to consider: “Breaking news” is quickly becoming less crucial to gain viewers. Three screen news gathering means an event that just started is likely going to be seen “live” through social media first. Now TV stations need to focus more on “Breaking” great additional details and separating fact from fiction in these fluid situations. That is where your expertise can be counted on. And, if you lie and tell viewers everything is happening right that second when it’s not, you are no longer an expert, just another person with a camera, and an outlet to share.

What if TV stations got bold, and stepped away from the time crutch associated with “Breaking News.” What if instead they focused on what journalists do best, sort out the truth and explain it easily, so everyone can understand what is happening. Talk about a powerful brand. Talk about “breaking” information. Redefining the term breaking news in a clear way could reenergize TV news. Instead of defining that type of news by timeliness of an event, focus on exclusivity of details. Then those tried and true “Live Local Late Breaking”, “Your Breaking News Station” and even “Where the News Comes First” slogans are legit credible assets to your station. Not the brunt of jokes. Dump the timeline references. Use breaking news they way the old timer’s did. New crucial information about an event. New information. Not a right now event. Then watch the viewers check Twitter, and head to your websites and newscasts in droves. They know the story is happening now, but what’s the truth in it? What news really “broke?” You’ll have the clear answers.

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