A common issue I coach producers on is how to handle it when an anchor decides to “call out” mistakes in front of the staff. Too often, producers have to sit and listen to anchors going off on the set about something that did not work. The comments are often not constructive. Live TV is tense. Everyone’s anxiety is up, no matter how seasoned they are. That said, making fun of the writing, or complaining about mistakes on set, is not necessarily going to help you get the help you need later. We addressed some of this in “Why don’t you show us how it’s done then.” Now let’s focus on how to get the message across, and have it actually be heard.

If your station holds special discrep meetings when the ND is visiting the morning or nightside shift, keep in mind that tensions are higher than usual then. The producers feel like they are under extra scrutiny (frankly, anchors probably do too). This is a good time to have an open discussion. But you do not want to create an environment where the team is turning on each other. This cannot be emphasized enough. When the ND and/or AND attend the discrep meeting, and the staff starts complaining and/or putting each other on the defensive, it gives a bad appearance. It makes it look like this is a group that either needs more monitoring or could need changing up (as in some of you may need to go).

These meetings go south fast, when an anchor says “That story on (fill in blank) was awful.” or makes fun of a story. The producer, gets embarrassed and will either shut down or lash out. So how do you bring up issues without setting off a firestorm? The head of the meeting has to set the right tone and has to phrase things better.

Let’s start with the leader of the meeting, which is often an EP. Start the meeting off by asking your producers what worked and did not. This allows the producers to take ownership and makes it psychologically easier to take the criticism still ahead. Producers feel more willing to do things like say, “Hey, was the end of the A uncomfortable?” Then a discussion can happen. If the producers do not do that, then the EP should. This keeps the anchors from having to bring the issue up first, and come off as defensive or attacking.

Anchors, if that doesn’t happen and you feel you have to bring an issue up, just think about your phrasing a bit. “Maybe it was just me, but the end of the A block felt a little uncomfortable. I know we are supposed to get more creative. But can we talk about why we did what we did, so we can figure out if there’s another way?” This gives the producer (who, remember, is likely extremely passionate, a bit of a control freak and THRIVES on problem solving) a chance to “save face” and bring up ideas as discussion points. Then you can add to those ideas. Everyone gets what needs to be said out there, and the message is more likely to be heard.

Better yet, wait until the end of the meeting and ask for a sub meeting with only the people directly involved with the issue, to bring up the subject. This isolates the potential for public humiliation. Then the producers can hear what you have to say better, because they are not being put on the spot publicly. You also will not have to worry as much about phrasing because it is a smaller group. So if you accidentally come across as a little harsh, it will be easier for the producer to give you the benefit of the doubt.

If you are going to bring up an issue, that involves a section of the newscast the producer asked you to look over ahead of time, better make sure you mention that as well. Producers hate proactively asking your opinion, having you seem to ignore it, then getting bashed for the decision later. That is a fast way to guarantee the producer will not have your back when you really need help.

The biggest thing I can emphasize is that producers in their own way, are as sensitive as anchors. The newscast is a part of them in many ways, just like it is for anchors. So you have to think about how you want to be told things. It would be humiliating to walk into the newsroom and hear the producers gathered together saying “Nancy looked like an idiot when she said …..” and then start cracking up. Or “Joe looks like he’s getting goosed the whole show, what a dope.” No one wants to be publicly humiliated. Just because a producer or EP’s face is not seen during the newscast, does not mean that their heart and soul is not attached to it. In many ways, they feel as tied to it as you do.

Producers, a big thing to consider is that anchors do not always mean to come off as insensitive or like they’re trying to “get you.” Even if they sound callous or just plain rude in a public critique, many are internally struggling with how to bring the issue up. Many try to use humor, and fail miserably, so it becomes a case of making fun or picking, instead of lightening the blow. So even if it stings, try and discern if the anchor just really doesn’t know how to bring the issue up well. And once the sting wears off, there could be great constructive criticism in the comment that will help you grow.

One last point to anchors: If you routinely make fun of things the producers do, or make you say on the set, whether during commercial breaks or after the show in discrep meetings or in the middle of the newsroom, you are setting yourself up for a world of hurt. Even if pay structures do not always seem to reflect it, producers have a lot of power in newsrooms and often have more say in your future than you might want or like to admit. Picking at that person, or making fun of them is asking for them to point out to the bosses every time you screw up. So unless you have achieved daily guaranteed perfection while on set, you are going to get burned.

Why You Should Always Have Extra Stories In Your Rundown

Honing Skills, Producing, Survival Kit Comments Off on Why You Should Always Have Extra Stories In Your Rundown
Jan 072015

One of the most challenging parts of producing is making your meter points.
Some stations even penalize if you go over or under time by as little as 15 to 20 seconds, per block. Even if your station is not that picky, you have to make time at the end of your newscast.

The problem is, between chat, reporters turning in packages late or providing the wrong TRT and adding live shots and breaking news, it can be hard to time. That’s why you need escape routes for each meter point/news block.

So here’s a secret veteran producers know, that helps make sure they hit those key times, every time, no matter what. It all begins with putting extra stories in your rundown. You ideally want to put in 2 or 3 vo’s, some vo/sots and even a pkg just in case. Different producers do this different ways. But, I find, the easiest is to put them at the bottom of the rundown with the times zeroed out in your timing program. Then make sure they are edited right along with the rest of the newscast and ready to go.

Before you say “that’s just extra work and I do enough already” consider this. I did not say NEW stories. These can be alternate versions of stories in the newscast. Just make sure there is at least one “go to” option per block to add or shorten time. Veteran producers often add a line or two or a sidebar type story that gives depth to at least one story per block for showcasing opportunities. If you get heavy, that can go. Some write a vo/sot version of a vo in a block, so they can just sub out the longer version if they are suddenly really short during their newscast. Frankly, you are already going over the material, so writing a second version is fast and pretty painless.

These can also be stories from earlier newscasts that you flirted with putting in the newscast, but ran out of time or decided something else was more relevant. Every producer has those stories you initially will run, that get pushed out for something else. Just keep them at the bottom of the newscast, and zero the time out. Sometimes these don’t even mean more editing. They can be real life savers.

In terms of a backup package, this is something on the feeds that makes sense to put in your rundown lower down or at the end of a block. This precaution is great if you suddenly cannot get a live shot or a big breaker falls through. Always have vos and vo/sots first. This is a good last resort option if you are really light. But it can save you on and off and is worth striving for daily.

Just remember, time block-by-block. Have backups for each block to shorten or lengthen the segment. A little extra work, creating different versions of a few stories is totally worth it. Hitting meter points and timing your newscast correctly is expected and highly doable, you just need to do a little pre-planning.

How To Execute the 15 Minute Lead Concept

Know Your Newsroom, Producing Comments Off on How To Execute the 15 Minute Lead Concept
Sep 102014

A successful newscast not only retains the lead-in audience, it continues building audience all the way to the end. That is winning. Make no mistake, if you can do this you will keep your job even if you are the 4th place station. Once viewers tune in and stay, a producer and anchor’s job is more secure. If viewers feel the need to “check in” halfway through, you have even more job stability.

Successful veteran producers know that this is done by “spreading the wealth.” Hence, the 15 minute lead concept. The name of this concept is a little misleading though. For less experienced journalists lead means first. That usually becomes, the first story in the news block. Too many times I have seen this lead to a strange design of newscast blocks, that tried to manipulate meters, but actually set producers up for failure.

So let’s redefine the term “lead” for this concept. When you think lead, think “must see”, “can’t miss” and “gotcha!” This is an important distinction for many reasons. First, it helps you “build up” sections of your newscast for the “big moment.” Remember, great newscasts come across as conversations. There are natural lulls and high points in conversation. One producer I know explains it like this: “Watching my shows is like hopping on a roller coaster. You will get moments to catch your breath, but you will also get plenty of stomach churning action.”

Let’s build on that idea. When you get on a roller coaster half the fun is the ride up that first hill, knowing that a big thrill is just over the crest. When you think of it that way those “pacer” stories have a lot more meaning don’t they?  You have to keep building up to the big moment. Teases are a lot more important also.

Too often when consultants and news managers preach about the ”quarter leads” they only want to know what those chunks are. They miss a big part of the concept. Some of these chunks can happen at the end of a block. They cannot all be the same type of big moment. You want a thrill ride to be a stomach tickling, heart pounding, close your eyes and take your breath away experience! Each one has a different feel. Same idea when applying the concept to producing. You can’t just take 4 big stories of the day and throw them in at those meter points.  You must remember you are having a conversation. Distinct types of topics make a difference. Viewers expect different types of stories at different points in their interaction with the anchors.

Case in point, where these “quarter hour leads” play in rundowns and definitions:

• Top of newscast: The first lead is biggest impact story of the day.

• 15 minutes in: Depends largely on your station’s news philosophy. This might actually fall closer to 20 depending on day part and if you have a weak spot in viewer retention.

• 30 minutes in:  Depends on your day part but the story needs to have “today” relevance.

• 45 minutes in: Again depends on your station’s news philosophy and it’s pledge to viewers. Depending on day part, that “big moment” may actually happen closer to 50.

You cannot take throwaway vo’s and slap them in, leading up to that final “15 minute lead.” The viewer cannot sense he/she is on that hill, click-clacking up to the top of a final hill and a final thrill. This is the area I see mis-designed most often in rundowns that follow the 15 minute lead model. The viewer stuck with you for a long time. You need to reward that loyalty. Therefore, each story has to count. This conversation needs to end on a high note. By this I do not mean a water skiing squirrel! I mean something really worth hanging around to see. Something that will make a difference in that viewer’s day. Perhaps it’s a great consumer story, way to save time or maybe a smart phone app that’s going to make their life a little easier. You can also “go human.” Introduce them to someone in your community that will make them proud they live there.

Because of the extra importance of that last quarter hour, how you tease throughout the newscast has to be looked at closely. Too often producers executing a 15 minute lead concept, focus on the next 15 only in their tease structure. You are designing a rundown with a ton of compelling content. So your teases need to scream: “Hang on, we have a ton of great stuff to talk about!” Do not be afraid to tease more than two things. But, your teases need to rock, every line, every time. You are building up a great conversation, full of high notes. Teases cannot be the lulls in conversation. (The “lulls” are occasionally more information-type, perspective moments, where viewers can gain more insight, without emotion tied to it.) A truly well executed 15 minute lead concept, focuses heavily on tease structure. In fact that structure is as important as the design of each lead itself.

Which brings us to one final point. These leads are not just long packages you tease a few times. Showcasing counts! These are areas where you need to think “3 screens.” These are areas where you add extra information so viewers can walk away with valuable nuggets of knowledge. And I’m not just talking about inside the package. You build up the lead, let viewers experience the thrill ride, then reward them for watching. This has to happen 4 times, effectively, to win the 15 minute lead concept. In a sense you are creating sidebar topics, each quarter hour as part of a great hour long conversation viewers won’t soon forget. If that doesn’t smack of “Gotcha!” and also lead to ratings gains, nothing will.

What is a producer’s newsroom? The answer could redefine TV news.

Know Your Newsroom, Producing Comments Off on What is a producer’s newsroom? The answer could redefine TV news.
Aug 282014

An EP recently asked me to write an article on this subject. So what makes up a producer’s newsroom? There’s a traditional answer and a more big picture answer. Let’s start with the traditional answer. In a producer’s newsroom, producers have the most control over content.

Often in these newsrooms, producers come into editorial meetings with a defined idea of what the top stories are and assign crews. That’s not to say that reporters do not pitch stories, but often producers are required to pitch stories and have a rough outline right away. Reporters are often brought into editorial meetings to be told what their story is. Furthermore, when judgement calls are made about how to handle situations, producers get final say.

But let’s think bigger picture. Why would newsrooms call themselves producer shops? Let’s break down what the goal is for newsrooms that call themselves this. They usually have ambitious mission statements or news philosophies. Some examples: On Your Side, Holding the Powerful Accountable, Coverage You Can Count On and (call letters) Investigates. By the nature of these slogans, these stations MUST source build. If they do not break new content or at least new angles, then they do not live up to the philosophy. Can producers source build? Sure, but frankly you have to get out and mingle with people to really get deep sources. This means reporters and anchors are every bit as important in driving content. The emphasis on “producer” is as the creator of original content. So a “producer’s newsroom” is a newsroom where all the journalists collaborate to produce compelling content, that is original and/or emphasizes community impact. This also involves a lot of showcasing, so you will find very strong line producers in these newsrooms. You also will find great storyteller reporters.

A true “producer’s newsroom” needs to have a heavy emphasis on showcasing the information in compelling ways, so that the viewer is well served. It should have an ambitious slogan and truly live up to it. The managers should create a truly collaborative environment where every journalist, whether a producer, reporter, photojournalist, video or assignment editor has a say in what the stories will be and how they will be presented. This will make the newsroom more representative of the community and help better serve the viewer. In these newsrooms, when calls are made about how to handle situations, there often is a clearer answer because of the defined slogan. If not, management tends to make the call on a case by case basis.

One of the most read articles on “Survive” was “Producer Driven Does Not Mean Absolute Power.” Many newsrooms call themselves “producer’s newsrooms” or “producer driven” simply because they give producers more power and their opinions more weight. But the emphasis on producer needs to be broader scale than the person who puts together the newscasts. For newsrooms to remain relevant in the community, they need to have a variety of journalists weighing in on the stories and the impact they can have.

In a time when many question whether television news will remain relevant or if social media will take over as the top news source, the definition of “producer’s newsroom” needs to be taken seriously. The term producer really needs to be looked at. If defined as “creator of compelling relevant content” the newsroom will change dramatically. Newsrooms that de-emphasize the role of reporters and anchors really tend to struggle with relevance and original content. Showcasing also suffers if the reporters and anchors are not invested in the information. A true “producer’s newsroom” needs to be a place with a well defined slogan, rooted in watchdog journalism with an emphasis on investigative and showcasing. This will create relevant stories, with characters, powerful images and crucial information viewers need to know each day. The reporters will come across as genuine and invested in the community they serve. The line producers will go home gratified because the information they helped generate actually impacted people each day as well. By redefining “producer’s newsroom” TV stations across the nation can reinvent themselves and reconnect with the communities they serve. May the title no longer reference a power struggle in newsrooms, but instead focus more on the collaborative efforts a newsroom puts forth each day to best serve it’s community. I truly hope all TV newsrooms become this kind of “producer’s newsroom.”

One crew, and breaking news. How to save your content, when chasing what’s new.

Know Your Newsroom, Producing Comments Off on One crew, and breaking news. How to save your content, when chasing what’s new.
Aug 072014

Managers want to know the decision producers fear most? It’s pulling their only crew off a clear lead, and sending them on a breaker, that might just turn out to be nothing. In newsrooms today the mantra is “New, now!”… “New, now!” You cannot miss a breaker without getting a tongue lashing.

Managers forget they get the benefit of hindsight. Being in the moment, with things less than clear, can lead to decisions that later make you think “How on earth?” Especially since, most of the time the producer with 1 crew is the least experienced producer and who usually, if we are all truly honest, cannot get the on-call manager on the phone to talk through the scenario.

So let’s give these some guidelines to these producers who are bravely trying to serve two masters (owning breaking news and also owning the lead) with one crew:

Get your work done early

Have a backup lead plan

Location, location, location

Know it’s 50/50

First and foremost, if you only have one crew, you HAVE to get your newscast put to bed early. You need to be the “second crew” option in order to send the first crew chasing breaking news. By this I mean, if you need to send your crew on a breaker, you might have to be the one who takes the elements the crew had for the lead and puts them together in a compelling way, as a potential backup lead. To spell this out very clearly: You need to set aside time not long before your newscast to be able to write a last minute, lead level, package. And you will need time for that to be edited. So the writing up until you get to the booth style, has to stop! (See time management). If it means getting to work earlier, suck it up and do it. Managers hint at this. Some cannot legally say it. But the truth is you have to do this if you want to keep your job and prove that you are worthy of moving up to newscasts that have more than one crew.

While you are cranking your newscast out early, you need to be creating a backup lead of some sort. You need to have a lead option in case you have to pull your crew off of the main lead right before air. The biggest reason producers panic about moving that 1 crew is that they will be yelled at for not having a live shot and/or owning the lead. First, owning the lead does not just mean putting your one crew on the story and telling them to go live. You can pick a story with a lot of impact for your audience and showcase it. You can do this early in your shift, so that if you have to pull the crew to chase a breaker, you can move this story up to take the place of the lead.

Really good producers also have a backup plan in place for the main story their one crew is assigned to at the start of their shift. The plan makes sure the story is protected no matter what. Maybe that is pulling all the information for the reporter story, so your anchor can write a quick package if necessary. Maybe it’s building elements around the live shot, so if the crew gets moved and their part of the story is busted down to a vo/sot, it still feels like a big story. Bottom line is that a story important enough to put your only crew on, needs to be protected even if the crew “goes away.” Your job as a producer is to have a backup plan for that story mapped out early in your shift because it is obviously worthy of making air.

When deciding whether to pull that crew for breaking news, a huge factor in your decision making should be location. If the breaker is 45 minutes or more away from the heart of your DMA, you need to think hard about pulling the crew for the story. You may need to chase that breaker another way, be it stringer video, calling in a photographer or dedicating your AP to working with the desk to get all the information you can and then setting up a phoner with a map graphic. Do not get stuck in “molds” when considering how to cover breaking news. Look at what you can realistically do. Get the information on the air, the best way you can.

By the way, location should also play a role in what story you plan to send your crew out on in the first place. When you only have one crew, you really need to be strategic. You cannot prevent your ability to cover the “new, now” stories in your DMA by sending a crew one or two hours away from the heart of your DMA. Let’s go back to the stuck in a “mold” idea. All leads do not have to be live vo/sots or packages. All leads do not have to be large chunks. Sometimes the best story is just coming in as a map, and you need to do it off the top and add elements as they come available throughout the newscast. That is owning the lead. That is owning breaking news. That is serving those two masters. If you have a killer story, that would make a great lead but is too far away for the only crew to cover, showcase it another way, even lead with it if you want. Put your reporter on another compelling story, that has a reason to be live. You get two wins! You are also ready to jump on it and own it if a breaker happens. Be selfish. Demand that you get all of the good stuff. Just be creative about how to do it. Your viewers deserve that. This is especially true if you are doing a weekend newscast. You do not have to share. Embrace that, do not focus on what you don’t have. Just creatively get what you want. All of it.

Finally, do not fear making a decisive decision. Know you will likely be 50/50 when it comes to chasing breakers. You have a high probability of getting a nasty call from the ND if you chase a breaker that turns into nothing, or don’t chase what looks like an iffy breaker that turns into something good. You do not have a crystal ball. You will have to trust your gut and go for it. If you follow the other guidelines just listed, you will have solid reasons to justify your decision. Best part, you will not be as afraid to go for the breaker because the newscast is protected by your backup planning. Producing is all about anticipating the changes and executing flawlessly. Do that and you will not sacrifice content, only enhance it!

Should anchors help write newscasts?

Anchoring, Know Your Newsroom, Producing Comments Off on Should anchors help write newscasts?
Jul 092014

Here’s an age old debate. Should anchors help write newscasts? Some say yes. Many say no.
The answer to this question is not as simple as it seems. It all depends on the resources used to build newscasts and the makeup of the newsroom itself.

Let me explain. If you work in a newsroom where there is one producer for two hours of a morning show, or the producers are very inexperienced, anchors need to have more of a hand in writing the newscasts. It’s just smart business. If there is a story that is legally dicey, either the anchor needs to write some stories to give the producer time to work on it. If the anchor is a more seasoned journalist than the producer, then the anchor needs to write the dicey story. He/she should have a better understanding of the potential legal ramifications of a mistake. Again, it’s smart business.

Recently I spoke with a producer who got stuck producing three hours of a morning newscast, alone. The anchors not only did not write anything, but the male anchor yelled at this producer for a mistake in a graphic in front of guests in the newscast. This is just plain wrong. News flash for this anchor: You are a journalist not an actor. Help get the newscast on the air clean. You are part of a team. Pitch in. The producer was asked to do too much. Management was not fair in this situation. Do not make it worse by hanging that producer out to dry. Step up and help. If you do, you generally win a huge advocate. I promise that anchor this, if that producer gets a chance to burn you later, that producer will take it. If you are late to work, regularly take dinner breaks that are too long or make a fact error in a script , management will find out. That producer will also share what you did with the other producers and managers. You are now marked. It will come back to bite. Why not just pitch in, be a team player and help write instead of taking that risk?

Now let’s talk about well staffed newsrooms. If there is an EP, producers and AP’s then anchors should have a chance to jazz up scripts and not have to write large sections of the rundown. If that producing team cannot pull off getting the newscasts done in a timely fashion with that much help, there is a serious problem. EP’s and producers in this environment need to understand that anchors need time to look over the sheer volume. Too often the “systems” are messed up in this scenario. Producers are not time managing well. AP’s are not being asked to do the right things. EP’s are not delegating properly. The anchor should not be responsible for picking up that slack.

I recently spoke with an anchor in a top 20 market who was told he was responsible for any fact errors in the newscast, not the EP. He was also told that he had to write significant sections of the morning newscasts. This anchor works with a staff where there is a producer for each hour in the morning, an EP and several AP’s. It is common in this scenario to have the anchors helping to look for fact errors. But to write significant sections of the newscast? I quickly found out that the producers were simply not getting their writing done in time. With that much help, a veteran former producer cannot help but ask: Why? (And no, they are not also desktop editing or contributing to the web.) In this case, it really is better to make sure the anchor has time to read over all scripts, HELP look for errors and focus on “performance.” That is why there are so many content generating resources dedicated to the newscast day part. If you really need the anchor to write, have him do stories that showcase his personality. Write about subjects he knows a lot about, to save him time and help him come across authoritatively. (See “How to Get Inside Your Anchors Head”.)

Too often in newsrooms the work load is not divided up equitably, or even sensibly. This is to me one of the largest problems local newsrooms face as they try and “modernize” and command three screens (TV, computer, smart phone). The “systems” in newsrooms need to be reviewed better and corporate needs to respect what management needs. Too often managers are forced into positions to make anchors responsible for all fact errors, or to require producers to produce three hours a morning, solo, because of decisions made in an office several states away, by number pushers. The question of whether an anchor should write for newscasts highlights this larger problem. Cutting fat is one thing, breaking down systems is quite another.

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