Taking Teasing Challenges Head On.

Whenever I publish an article on teases, journalists talk it up on Facebook and Twitter. Teases, as I have said before, are not natural to us newsies. So we have plenty to discuss because teases are a completely different writing style. I asked on FB and Twitter: What are the biggest challenges you face when writing teases? Here’s the list and some fixes.

Tease writing challenges

Making the time to write them
Not giving away too much of the story
Picking what to tease
What order to put teases in

The number one secret of killer tease writers is this: Make time to really work on your teases. These are not the elements you save for last and just throw something in to get them done. Teases make or break your newscast. You are judged on them harshly and often. They have to be a priority. They need a special amount of time set aside. Give yourself a chance to write and read over the teases to challenge yourself: Are these really the best I can do?

That said many of you mentioned writing the teases right after you write the story you are teasing. That can be an effective technique, as long as you go back and look at them again. Why? Often you end up giving away too much of the story. Sometimes you need a little separation from writing the story, to see what your short term memory actually retains. What is it about that story that made you want to tease it in the first place?

Picking what to tease is very challenging, especially when you look at your rundown and think, the stories all sound run of the mill, with no good sound, average video and the same old facts. This is key. There should be a reason every story is in your newscast. It may be that a little tidbit is interesting, the fact the fire happened in a key demo of the market you are tapping into, or because you need video on a day when you have few resources and too many copy stories. Realistically not all of the reasons are super compelling, but they are reasons that have WIFM (“What’s In It For Me”). So draw on the reason why the story is in the newscast and try to build on that for a tease. Viewers do not expect every story to be a gut wrenching, heart stopping, amazing moment. Remember at their core, viewers want tangible relatable information. Information is teasable. Just don’t oversell. (see “Reel ‘Em In Without Exaggerating”).

Finally, order. How many producers have wasted way too much time on this? For the most part, the way to “stack” teases is this deep, deeper, next. You can play around with the deep, deeper part, but not the next (unless you are in the second to last block of course). If viewers see a pattern (and they can and will recognize it) of you teasing next right off, they will not stick around for the whole newscast.

So now you can take those teasing challenges head on! Go knock ’em dead.

Why don’t you show us how it’s done then! The result of on set rants in the booth.

So now we know that anchors often resort to onset rants, when they are super frustrated and feel there is no other outlet. Anchors, we get it. Other journalists understand some of these issues are hard to take, but it’s time for you to see what impact that moment of weakness has on the rest of the team.

First, the producer. Let me clue you in on a little secret, producers tend to be control freaks, who place a lot of their self worth on their work. Their biggest points of pride, the writing and flow of the newscast. The writing is their stamp, on the newscast. So when you the anchor make fun of the writing, right or wrong, for many producers it is a deeply personal insult. In some ways it is the same as viewers sending scathing critiques of your clothes, hair or delivery. It takes awhile for many producers to understand that the writing has to be a team effort. (see “How to get inside your anchors heads”). Anchors can say the critiques are not personal until you are blue in the face, most producers never buy it.

The producer is also the team leader, especially in shops with newscasts that are more content driven rather than personality driven. So when you make fun of the writing or complain about how it made you look, you are essentially calling out the newscast leader as a fool. That is how it feels to the producer, and the production staff. Again, think about this. I personally know of only one anchor, foolish enough to call out an AND or ND in the middle of the newsroom. Producers are a type of manager as well. Show enough respect to talk to the producer one on one.

That said, producers read “I can’t believe that aired again!” and understand, anchors usually do not go off on the set unless they feel they have no voice and that any suggestions in the past were ignored. So, if the anchors are constantly calling you out on the set, it can be a message. You don’t respect us, and therefore we don’t respect you. As the leader of the newscast, you have to try and make amends. It is important that you not only allow critiques to happen, but actually acknowledge them and make changes at times. You are fallible. Everyone is fallible. Recognize it, grow from it, and allow yourself to self reflect. Leaders help those around them rise up. Are you doing that or serving your own self interests? Spell out to the anchors, that you will really listen to what they have to say. If you go against their advice, say why. One more thing, solid leaders also admit when they make mistakes. If you can set that tone, chances are the people around you will too, and all of you will grow together. Set up basic trust, that is crucial especially during breaking news. All of you need each other.

Anchors need to consider another thing before ranting on the set. It undermines your authority with the production staff as well. No one wants to sit and hear someone being criticized openly. If you can say that about the producer, what do you say about the production crew behind their backs? It causes a sense of superiority that is not appropriate. Production crews and producers are fully aware of how much they impact your success. Never, ever, forget that. Every time you sit on the set, you are placing your fate in many hands, no matter how talented you are. Do you really want them collectively saying “Why don’t you show us how it’s done then?” They will monitor how long you take to do your hair and makeup, they will help managers figure out if you take three hour dinner breaks, even on big news days. In other words, if you regularly rant on the set, you better be the hardest working journalist in the newsroom EVERY SINGLE DAY, or you will have a host of enemies waiting to watch you get yours. It is just the truth. A producer I used to work with purposely used words her anchor struggled to pronounce in copy, and especially during breaking news, just to trip the anchor up. She was tired of the on set rants. I watched a production crew, purposely call up a mic line early to catch an anchor in a rant, on live TV, just to make her shut up. I have also seen producers lobby together to request that anchors be fired, because the on set rants became too much to take.

News is stressful. We all have moments of weakness. But when those moments happen on set, they are not easily forgiven. They create the “us vs. them” mentality that damages so many newsrooms and so many newscasts. Anchors, stop those rants. Producers, give anchors a forum to talk with you about concerns, and really listen and learn from the information. Make it your pledge for the new year. You will be shocked how much better all of you perform when you set aside the ego, and focus on team.

I can’t believe that aired again! Why anchors complain on the set.

This makes many producers blood boil. You toil over a newscast for hours, then during the show, the anchors start complaining about and/or making fun of the copy you worked so hard on. Complaining on set during the newscasts about the show, is the number one way to create a huge divide between anchors and producers. It creates the “us vs them” mentality that causes so much friction. But there are two sides to this, and we are going to really delve into both.

That said, many of those anchors are really not trying to just be jerks. I PROMISE YOU. There are reasons behind the decision, (and it often is a decision) to complain about copy on the set during the newscast. The biggest reason, FRUSTRATION. When anchors reach the point of complaining on set, most are usually at their wits end. From their point of view, they have tried to “talk things through” and the producer/management has ignored the issue. Many veteran anchors are just tired and frustrated that they constantly have to “train newbies.” If you step back and really think about it, you can see how this can happen. One anchor I consulted with on this article says, “Even if you are not normally a complainer, when you get an anchor sitting next to you who is a little immature and starts going off, it can be very difficult not to give into the temptation and complain also. It is human nature.” Another anchor mentioned, “I worked so hard to get to this point, I don’t want to come across as clueless or even just plain stupid. Why aren’t we (anchors) protected?”

A key thing to remember, is when the anchors “mess up” and read copy that is factually incorrect or just doesn’t make sense, it isn’t just the anchor that looks stupid. The entire news operation loses credibility. Anchors are very aware that they are the poster children for the entire organization. They understand that if they come across as not credible, their job is on the line, because that lack of credibility undermines the entire station’s standing in the community. When you separate yourself from the insults, and really think about that, you can see why anchors sometimes “go off.” It is a lot of responsibility, and yet they give up control of the newscasts to producers. It is how the system works, except in rare cases. Anchors are depending on you to get the facts right, so they look credible. Yes anchors can, and most will, get into the newscast and fact check and rewrite if they notice a potential issue. But in the morning, and during breaking news that is not always possible. The anchors need the information to be correct, or at least quickly fixed if there is a problem.

Which leads to the second reason, anchors find themselves complaining on the set over a mistake. It is absolutely maddening, when they see an issue, raise the issue to the producer and then it is not corrected and airs incorrectly two and three times. Many anchors say they try to help and bring up an issue with a super, or a misspelled item on the ticker, and then it isn’t changed. The anchor doesn’t have access, and can only watch the mistake happen again and again. Remember, credibility for the entire news organization is on the line, anchors are the final gate keepers.

There also are issues in many shops where veteran anchors are told, to just read whatever is there, and let the producers do all the gate keeping. Anchors are told to stay out of the decision making and that producers rule (see Producer Driven) the roost. Problem is, often the producers are much less experienced than the anchors. No matter how smart you are, experience brings a lot of knowledge. So veteran anchors sit, wishing they could just bang their heads against the wall and watch something they could have prevented play out on the air. Excruciating!

That said, giving in to human nature and complaining on the set, diminishes respect toward you if you are one of those anchors. It sends a message that you think you are superior and fed up with the underlings. And that’s even if what you say is absolutely true. So this is where things get hard for the frustrated anchor. You need to find a different forum to vent. Maybe that’s after the show, on the phone with your co-anchor. Maybe it is at the gym working out your frustrations. Maybe it is in a meeting with the EP or AND. Just make sure you keep the conversation pro-active. Producers and managers, put ointment on the sting, and look to see if the anchor really does have a good point. If the anchor feels they have a forum to address concerns, the on set rants will eventually stop. Chances the quality of the newscast will improve as well.

Hurling insults. How to cope with social media attacks.

When a morning anchor in Wisconsin delivered an editorial as a response to a Facebook comment about her weight, I watched journalists speak overwhelmingly in support of her and her station’s decision. Now, a meteorologist in Louisiana has been fired for her responses to Facebook comments about her hairstyle. Once again journalists started buzzing on Twitter about how hard it is to take viewer insults, especially on social media.

No doubt this is a very difficult part of the job. During the shootings in Aurora, I read a local reporter’s Twitter feed daily for updates. I noticed a viewer scold the reporter for sending out tweets asking for hook ups with families of someone in the theater at the time of the shooting. The viewer said the timing seemed harsh (this was during the first day after the shooting). The reporter replied, that he/she was just doing their job and the viewer did not have to follow the feed. I also saw a viewer call out a morning anchor for too many inside jokes on Twitter with other morning anchors. This anchor replied, too bad, if you don’t like it don’t read and stop trying to ruin the fun. And that there are other options in town, take one.

I understand that viewers can sometimes be out of line. I also understand you may get insults by the dozens at times. But I have to say, reading these responses can really undermine people’s view of you. The burden is on the journalist to take the high road. Keep in mind, by virtue of simply being on TV, you are a local celebrity and are held to a different standard than someone who is not.

So what do you do? The simple answer, thank the viewer for the input and decide if there is any merit to their comments. If there isn’t, let it go. If there is, be grateful someone made you aware. But remember the viewer is the customer, and attacking a customer, in any kind of public setting, is just bad business. If the insult is very personal and offensive, let management know. You should have a running dialogue with your ND on how the station handles these things. In some cases, the station takes care of the response.

The fact that these insults happened on social media, takes the discussion to another level. It is one thing to call a person back, on the phone, and have a moment of weakness by saying something you should not. It is quite another to do it in a social media forum where it is public and you cannot take it back. That response, even if you delete it, is essentially forever findable. Bottom line it is in writing and therefore more permanent. Not the place for a moment of weakness. That’s why you need to communicate regularly with a manager about these responses. If your management team will not discuss options with you, send only “Thanks for the suggestion.” then let it go online. Viewers and potential employers can only take the comments at face value. Make sure whatever yoiur response is, it’s the representation you want to follow you throughout your career.