How to get the most out of consultants when they come to your station.

At most stations where I worked, people dreaded when the consultant came to town.  The seminars, extra meetings, temporary changes in news philosophy and execution just seemed to be a waste.  But I really liked when the consultants came to town.  It was a chance at perspective.  The consultant knew my station’s philosophy but could also tell me about what other stations were doing.  Since early in my career, many newsrooms where I worked had no EP or a weak one, so a consultant visit was my chance to pick someone’s brain a bit.

Here’s what I did to use a consultant visit to my benefit, and here’s what you can do as a reporter as well.

Since my I was a producer, I would dub a newscast I liked and have it ready to hand over.  I would also ask management for a preview of what the would be in the seminar the consultant had planned.  Usually it was writing of some sort.  So, I would print samples of my work that related to the subject.  Then after the seminar I would mingle a bit and ask if I could have the consultant look over my work.  Now, I did not hand over a huge pile of papers, just a small handful or one section of a newscast.  Often the consultant would look over my work and give me critiques.  I would also ask about trends in larger markets so I could try to “practice” more sophisticated elements in my own newscasts.  Occasionally the consultant was really snooty and would blow me off.  But most of the time the person was very approachable and willing to share information.

This is good in terms of pushing yourself to the next level when you aren’t getting training elsewhere.  There is another benefit to also consider.  Never forget who hired the consultant.  It’s either the GM or corporate.  It never hurts to have a consultant tell those bosses that they met a very conscientious producer (or anchor/reporter etc.) that seemed driven to push him/herself.  Let’s face it, the only time I saw a GM for any length of time was a quarterly meeting, previewing a big political special for the station or being told the numbers in the newscasts sucked and we better kick it into high gear or else!  So it’s nice to have someone like a consultant tell the GM you are eager to do your best.

As I got to know my station consultants better over the years, some also started giving me career advice.  The kind of advice you rarely get, unless you have am agent who’s really on the ball.  I got calls sometimes when a job came open at a station the consultant called on.  It was a consultant who sat me down and told me I was ready for management and to aim for a medium-large to large market when I did apply.  A consultant reviewed my writing samples to make sure I was well rounded before I made a large market jump as a producer.  When I went to a large market, the consultant there (he was with another agency than my previous station FYI) worked with me on the side to get ready to become an EP.  Why?  It makes the consultant look good to be able to place you in a good fit and help you move up.

Reporters, don’t overlook this option for yourselves as well, especially when talent coaches come in and work with you one and one to improve your look and performance.  Most of the time you are given a business card and told to call with any further questions:  Do it!  Yes, your current station will probably hear that you called.  Don’t bad mouth the place.  Do ask if you can send more current work samples to find out if you are on the right track.  Again, these consultants meet a lot of big time bosses.  They can and sometimes do put a word in about the talent they get to know.

It should go without saying that you don’t want to badger these potential mentors and ask too many questions or get too many reviews of your work.  Once in a while it is okay, and might even help your career.  So listen to the seminars, ask questions, show you are committed to the station where you work and improving your own worth.  That consultant could help your career in ways you’d never expect.

See it rather than say it: How to clue in anchors during live TV.

It was early on a Saturday morning. But weekday anchors up and down the East Coast were in their respective newsrooms waiting on a big story to arrive named Hurricane Irene.

As I waited for my on-air shift to begin, I was multitasking as usual: reading over the scripts the producers had written, watching a stream of storm updates cascade down Tweetdeck, and listening to a friend’s broadcast over the internet as he prepared the viewers in his market for what was to come.

Then it happened — that cringe-worthy moment all of us anchors dread. The voice on the phone stopped talking. But my friend was caught off-guard and had no idea what the man had been saying. Producers were talking in his IFB at the time and he was caught with his proverbial pants down on live TV.

What’s worse is that all that chatter over the IFB prevented him from doing his #1 job in a time of crisis: being a reporter. Yes, he was chained to the desk. But that phone was his — and his viewers’ — lifeline to late breaking information about a story that was changing minute-by-minute.

If an anchor isn’t able to hear a phoner or a reporter on a satellite shot in a breaking news situation, he quickly falls behind. In subsequent ad-libs, he can sound disconnected, out-of-touch, and out-of-date.

Unfortunately, it’s not a rare occurrence even on network television. And it’s just as likely to happen during a satellite interview any day of the week.

There are no easy answers for how to make sure the magic happening behind-the-scenes doesn’t intrude on the viewer who’s just trying to find out what’s going on and whether her family is threatened.

But let me throw-out some ideas:

Bring in the interns! It’s the excitement they’ve been waiting for anyway. All those mornings of filling-up the printers and opening the lobby doors for studio guests should at least have this payoff. For goodness sakes, let’s ask them the day before if they’d be willing to help us with our breaking news coverage. I bet they’d love it. (And if they don’t show much enthusiasm they should find another career.)

Use them as runners. To reduce the amount of chatter producers engage in over IFB, I say go old school. Station at least one intern right next to the producer in the control room. Arm them with a stack of paper or a small dry erase board. Have them run routine messages (like the names and titles of guests coming up or the latest statistics on the story you’re covering) to the anchor desk. As an anchor, I want my mic to be hot so I can interrupt or question the person on the phone or the reporter out in the field at any time. So I can’t talk. And I really need to hear what’s being said over-the-air. But I’ve still got my eyes and my hands. When I see I’m off-camera, I can look at what the intern is presenting me, write down any questions or concerns I have for the producer, and send the intern back into the control room.

If your station doesn’t usually have interns, consider an associate producer or the news junkie on the sales staff for this role. If the breaking news comes out of nowhere and you had no time to plan for it, consider the options below.

Text messaging over teleprompter. It’s breaking news. Your anchors aren’t using the teleprompter all that much anyway. Write a message at the top of the story that’s currently cued-up. “***GM has canceled ALL breaks. Stretch. Ad-lib at will! ***” It’s especially useful when you need to quickly convey street closures. “City closing these streets: Broadway from 3rd Ave to 9th Ave & Water Tower Road from Main to Robinson.” Most of us in television are visual people. We digest information easier if we see it rather than if you’re trying to tell us the details over IFB — especially if we’re in the middle of an interview.

And anchors, don’t be afraid to write down this information on-camera as you’re delivering it. The viewers know it’s an extraordinary time and you’re trying to make sure the information is accurate. So write it down. Set it aside. You’ll need to come back to it throughout your coverage. (And your producers have a lot more important things to do than regurgitate information they’ve already given you once.)

Instant messaging/“Top lining.” We have ENPS at my station and my producers are great at doing this. If my co-anchor and I are busy talking and interviewing people on-air, they’ll send us information in an instant message, which appears as the top line in ENPS.

Anchors, the judges will not deduct any points for reading detailed information off of ENPS on the computer screen on your desk. Again, it’s breaking news. They’ll understand.

Any more tips for creating smoother communication during breaking news coverage? Be sure to let us know by commenting below.

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Matthew Nordin is a morning anchor and investigative reporter at WMBF News, Raycom Media’s NBC affiliate in Myrtle Beach. You can follow him on Twitter @MatthewNordin.

 

It’s GM’s agenda and you are stuck covering it “as news.”

We promise this situation will happen to you. It happened to us at several stations, in small to large markets.  General Manager walks into an editorial meeting and says “So what are we doing to cover such and such, ( fill-in the blank, new road widening project,  special session by legislature,  tax incentive package for a new industry in town etc.) since our viewers the tax payers are getting screwed.”  The news director gives a blank look followed by the lifted eyebrow smirk, then stares at you, “So how will you cover that story today?”

If this happens, say you are going to make some calls and get out of the room pronto.  Better yet, grab your photog and get out of the building while you make those calls! Why?  You do not want the GM to start going off on specific players and agendas for the story.  You do not want specifics on how this story should be told, and exactly what the tease will say.  That way, if it is the GM skimming headlines and misinterpreting reality, you won’t end up having to tell him/her.  Without specifics chances are you can find some small nugget to package.

Next, call the newsroom mega brain.  You know, the walking, talking, human factoid! This person can save you hours of stress and research.  Do the necessary ego stroke and get the person to give you background information on this subject.  You need time to work sources for a backup in case the story falls apart.  The “human factoid” usually can at least provide the name and number for a player in town who will give you insight on whether the GM’s “news” really is “news.”

Do your thing, work it and try to find an interesting character or bit of video to showcase so you can get by.  If there’s just nothing to the story give the basics, then try and include a little subtle perspective in your anchor intro or  tag.  Managers tend to play in that copy more anyway.  This way, if the story is taken out of context and the GM gets a call, it will more likely become management’s problem instead of the reporter’s failing.

If you cannot find a nugget to package, and there’s simply nothing to the story, offer to write a vo or vo/sot and let your manager know early.  That gives management time to derail the GM situation well before the newscast airs.  It helps if you can offer an interesting alternative story the manager can have you churn out instead.  Sometimes management will then take the GM “news” burden off of you and have an anchor front it somewhere cool on set. You are off the hook, and the GM still feels heard without the station blowing a weak story out of proportion.

If you are told to package a story and say certain things in a tease you don’t like, try and do a subtle rewrite.  Also, know this happens to everyone from time to time.  Chances are your credibility is not ruined.  Those in the know in town realize you got stuck “being the good soldier.”

 

Right hand meet your left hand. Now catch! The relationship between producers and directors.

Before you read this article, humor me and ball up a sheet of paper.  Throw it into the air and try and catch it with only one hand.  Then switch hands.  Then use both hands.  Bottom line, you will catch the waded up paper ball more easily, and often, with both hands.  You can catch a ball with one hand, but with both hands your odds increase dramatically.  This is how I like to describe the relationship between a producer and a director.

I was lucky enough to land my first job as a full producer in a top 30 market.  I was a rookie “kid” paired with veteran anchors and directors.  These directors taught me a tremendous amount about “producing” in that first job.  They caught my rookie mistakes and without chastising me, worked around them live on TV.  After the newscast they took the time to sit with me and teach me how to prevent the same problem from happening again.  Soon after, I worked in a top 20 market.  Same scenario:  The directors talked me through any mistakes.  I quickly learned the person I needed to align myself with was my director.

After that, when I interviewed for producing jobs, I always asked to meet the director before deciding on a gig.  If that person and I didn’t click, the job wouldn’t work.  I felt that strongly about the connection of right and left hand.  By requesting to meet the director right away, I also usually gained a loyal ally.  I showed respect even before getting the job.  This went a long way toward establishing a solid relationship.  Don’t get me wrong, I sometimes had knock down drag outs with directors over mistakes on the air.  But because they knew I had a basic respect for the job they did, we could work through the differences.

Producers and directors have something important in common; they are both responsible for a lot of things they have very limited control over.  If a reporter steps out of a shot just as you take it live, you both get in trouble for taking the pic even if you cued the reporter.  If master control gives you the wrong time for a commercial break and you miss a meter, you are both in trouble.  This is often where producers and directors play the blame game.  Don’t fall victim to this.  Both producers and directors tend to be control freak type personalities.  Sit down and decide who is responsible for what.  For example, once I established IFB, my director would check the live shot, if the reporter did not respond, the director had final say on taking the live shot or going straight to the package.  It was faster that way, since the director had a finger on the button, or control of the TD sitting right beside him/her.  Bottom line, let the director manage the technical elements while you focus on content and timing.  Again, consider the right hand/left hand analogy.  You would not cross one hand over the other to catch your paper ball.  Set up who’s making the call on what, then, support each other.

If you are still not convinced that this is a crucial relationship to establish, let’s talk breaking news.  There are times when breakers happen so fast on live television that you simply cannot tell everyone who needs to know what you are doing in time.  An example: police standoffs.  I was once boothing continuing coverage of a standoff when the SWAT team showed up.  The GM and ND came in to have a philosophical debate over what to show.  They kept interrupting me as I tried to give directions to the production crew and more importantly the anchors.  My director knew how I thought because we talked so much about breaking news and had set up clear roles.  Several times he was able to “take over” while I listened to the bosses.  He literally knew what I was going to say, before I could say it.  If we had not developed a strong relationship, with mutual respect, things would have fallen apart on live TV.  We were consistent with each other, and knew each other’s job needs.  The right hand was able to catch the ball, while the left hand was tied up.  It is a crucial relationship whether playing catch or putting on a live broadcast!